Are you and your organization being held back?
Are your co-workers saying, “Don’t rock the boat. Don’t bring your new ideas here they are not welcome!”
To often it is the co-workers that don’t want to change, learn or thinking forward! And it is often contagious! And it is allowed to continue.
A Business Health Warning!
Who do these “unchange agents represent”? Are they representing the organization or themselves? Statistics show that they are a pretty big minority but their influence kills organizations and they “outperform” those who are truly engaged.
The negative few overcome and outperform the positive majority!
If you don’t do anything about it your organization is not going to last very long! The “good” will leave and the “bad” will prevail.
Unfortunately there are too many folks who are stuck in “yesterday” and too many organizations that are not prepared to move the “jelly”. Too much “wobble” and not enough moving off the plate (bus).
Creativity to do something different, to move the organization forward, takes courage. It takes very little to say it has always been like that here and (this new stuff) will not work!
I often see the entitlement that people feel they have of having worked somewhere for a long time. I too often see lack of leadership or management.
The organization allows them the privilege to put down those folks with new ideas AND get away with it.
That’s when privilege becomes an entitlement and the entitlement starts to kill the very hand that feeds them.
Remaining spectacular with ideas brings value to you and the organization.
There are too many Naysayers in every organization who want to tell you what you cannot do.
It is time for every organization to look at those who they employ and who actively work against what the company needs to do to be competitive. Move them out! You will save millions of dollars and save your company.
Peter Lanc (HRMexplorer) Human Resources Executive delivering bottom line results through people strategies. Architect of Business and People strategies.
Peter is available for consultations and where profits need to be achieved.
The LaNC DaSH
Born – Died
Remember you are born with nothing,
And you die with nothing,
So what matters is your DaSH.
Live in grace,
Do not judge or condemn,
Forgive, Impact lives, Listen,
Work hand, Teach, Counsel, Have Vision, Motivate, Volunteer,
Donate, Thank often, Find good in others,
Love, Dream, & Check your heart often.
This is my DaSH, have you thought about yours?
dlanc, making my DaSH count.
What is your daSH? How will you spend your LIfe?
Our names are Doreen and Peter Lanc
Created by SISTER MAE I
Somewhere along the way we lost the art of anticipation.
I often notice that when we do not anticipate we do not get to “the extra mile – above and beyond” it simply cannot happen. I notice this a great deal when it comes to “people” experiences.
I asked a group of folks recently what is the difference between customer: service, care, and delighting the customer. You can imagine that conversation! Do you know the difference?
I also asked who do you want to speak to when you buy a product? Is it the store or someone remote to the whole buying experience?
I also asked why is that we spend millions on customer service departments?
You get my point, if this was your business is this how you would run things?
Remember the last time you had to talk to customer service: The time when you punched a myriad of buttons only to talk to someone so geographically distanced that you wonder how did we get to this state in business today!
How is it that when we shop locally we speak to someone globally and so separated from the concept of “think and buy local?”
Does this concept add value to the customer experience or simply add cost! It is not often that I find it adds to a customer’s experience!
I also find that there is much to do when it comes to someone who is not your customer today but could be tomorrow!
I did an experiment on recruitment processes and wondered whether we would treat applicants differently if they were your next boss or a major potential stakeholder or future customer!!!
I got an answer that I did not like. Oh my! We need to understand that applicants can also be customers and they figure out pretty quickly how consistent your business practices work and how consistent your values are!!
I urge you to ask the questions I asked!
Is your business really “delighting the customer?” And do your employees really know what that means?
Hint: It is not what we do today for our customers that will bring long-term success it is what we anticipate that they will need tomorrow and the day after that is a business competence that will separate us from everyone else.