I recently started my new career as a greeter at the local Home Depot in the town I live.
It’s the first time in my whole working life, some 40 years, that I have “punched in”.
It has taken me some time to get used to the driver of my time. “the clock”.
All my career life, I just went to work, started and finished when I did!
Agreed I spent way too much time at work, at the cost of family time, and what I got paid did not equate to my hours. I often think I got below minimum wage!!!
It is so strange to be ruled not by the job I do but simply because my job is “hourly” and I get paid overtime and for “every hour” I work.
Not every jobs’ value can be measured in the “labels they are given”.
I have always been aware that some of the most important of jobs have been way down the management chain. The hard-working employees at the “coal face” that is engine of all successful companies.
It is also the most rewarding of jobs I have ever had. I am a greeter and proud to be so!!!!
I have been fortunate of having many well-paid jobs, always associated with major responsibilities. With titles comes labels and with labels comes “stuff”.
Off course I worked for those jobs through qualifications, experience and promotions. I did my time and worked my way up.
That’s not the point though!
More recently following my retirement from the corporate world, I was discussing my new “career” with Doreen my wife, my new role as a greeter at Home Depot.
She asked me how it felt to be “a greeter” she asked as she said I looked the happiest I had been in years, and yet the job had nowhere near the “senior level of decision making” I had now left behind.
I agreed, but said it has the most important of roles
“To make every customer experience as enjoyable as is imaginable and to be the best coworker and thus the best greeter ever!!!
I said finally I get to do what I want to do, without the pressures associated in those “high level jobs”.
Gone is the politics associated with what my bosses wanted me to do, whether I agreed or not.
Gone was the pressures of a senior role and having little actual impact in the real decision making, and at last I could now follow my lifelong passion of serving people.
Now here is the strange thing.
My career has been in Human Resources! People!!!!
My job as an HR executive, whether in the Automotive space or in Healthcare was just another name for being a “greeter”.
The corporate greeter of people, from recruitment through retirement, and everything in between.
So, when people say well, now how do you feel being simply a greeter I say, “I love it!” I have been preparing for this job all my career.
They look at me quickly until I explain.
The role of greeter is one of the most important roles there is!
And here is what I say:
- It is often the first contact a customer will have with the organization.
- It facilities a potential poor customer experience to one that they could never have been expected.
- The impression of the greeter sets the tone of the whole customer experience.
- It is the face and the first cultural example of the organization.
- It facilitates a likelihood of a customer wanting to come back to not only purchase products but meet people who have created a shopping community.
- The role of the greeter is also the “glue” between every department and the customer.
- The greeter has the significant role of working between departments ensuring there is seamless customer hand over and importantly product knowledge.
- The face of an enthusiastic greeter is contagious to their coworkers and the public.
- The role of the greeter is to engender a team spirit which raises the spirit of everyone.
- The role of the greeter is to ask, “what else can I do for you?”
It’s probably, I know it is, the most important career move I have ever made. Its not about my university qualifications, my degrees or my titles.
Its not about the fancy job titles or the cars or offices I have had.
The role of a greeter sets the experience level for every customer who comes to the organization and the desire for every coworker to want to work with them.
In the corporate role they may call this customer satisfaction and employee engagement.
To me it’s simply the role of the greeter, my new career and I love it!!
Thank you, Home Depot, for giving me the opportunity in my new career!
Thanks to all my coworkers who invited me into the “Live Orange” culture.
Peter, Simply the greeter and proud of it
I like to identify with people. For they are life.
When I originally drafted my 4 stages of leadership in 2012 I was working at a Drug Rehabilitation Center in Upper New York in my Human Resources Operational role.
Those 12 months changed my life.
That’s where I found real leadership change. Not from the obvious sources. Not from books but from seeing human souls change, and that’s a wonderful and ever lasting experience.
It came from those who needed to change, for them there was no where else to go, for them to change who they were, what they had becomes was the only way for a future.
Leadership comes from within but it is more than that it comes because somewhere along the way often there are people who can help you “see the new path”. The strength in you is to embrace it.
Internal fortitude is realized and sustained when there is an awakening of the soul that we all need help in our lives.
And the quality of the life we create is about the relationships we build the memories we make, the laughter the tears and hugs and the friendships.
For many who follow the “12 steps” there has to be a burning desire to become someone else, a better self. I found that the 12 steps are a source of thoughtful reading that we could all do well to read.
After all we are all in need of some “rehabilitation”.
I found that the road to recovery questions the very essence, the very being of a human soul.
I also found and admired the counsellors who became mentors and the support system and the role that they took in changing lives.
I found the path to REAL LEADERSHIP is no different for any of us.
I dedicate this posting to all the souls who have travelled down the path of recovery and come out the other side for they learned that leadership comes from within but much more they are the leaders who change the world.
This is also a thoughtful reminder to those who I had the pleasure and privilege to work with in Saranac Lake, NY. For you truly change lives and change the world! You do blessed work.
HRMexplorer – 2016
She is doing it for herself. Something that Darcy does not often do. She is always thinking about others.
When you meet Darcy, you may not notice her, she is a self-deprecating and a quiet lady with a smile that would melt any heart. She is a wonderful mother and human being.
Few if any would know the depth of Darcy’s soul, passion and creativity. She goes about her work in such an unassuming way that other than that wonderful and beautiful smile she would go unnoticed by many.
She needs to be noticed, that is why I had the please of speaking with Darcy and she agreed to have her “letter” published on my blog site. It is my privilege, my honor.
“There, beneath the starry skies, beneath the trees, in the furthest corner of my mind is a feeling of content contemplation.
Of a past life unreachable and a current life that doesn’t sustain my inner ambitions.
My love for myself has indeed taken a hit. Wise people know to get back on that horse.
But. Am I wise?
I hope to be one day.
My heart is full, yet it longs for more.
To love without inhibition, to soar without contempt, to heal without new wounds.
To feel again, to breathe again, to be whole again.
This is my wish for myself.”
Self portrait by Darcy
Being a leader or a manager of people (and much has been discussed about the difference) has never been about simply the role.
We all have had conversations about what we need to do or to be done. Conversations alone do not achieve anything.
I am here to say that there is much that is the same when we speak about the leader or the manager in us. Indeed the crucial sameness is what we need to aspire to attain, and that sameness outweighs all others.
It seems to me that in our soul we need to recognize that there are times when we have to meet our calling. When the very essence of our character is being challenged.
I have observed the following results and consequences:
Step one: When character and courage come together great things happen.
Step two: When character and courage and understanding come together greater things happen.
Step three: When character and courage and understanding and passion come together extraordinary things happen.
Step four: When character, courage, understanding, passion, and one mission come together you can change the world and you know the change you wanted!
It seems to me that our role is to explain the dream and provide unbridled opportunity for people to excel and reach that dream, and along the way to provide opportunities.
The role of a leader is to understand:
- What it takes to cherish and kindle souls, inspire people, and provide a walk way.
- Understand also that it is they who will deliver.
- That we cannot really lead others when we do not know the path ourselves.
- That we cannot expect others to know the path when we ourselves are unclear.
- We cannot develop others when we ourselves are uncertain.
It is only when we reach step four that we have provided directional leadership and focus for all followers. All other steps are achievable as individuals only step four brings oneness to an organization.
Are you in it for the long term and you should be asking yourself these questions.
1. Do I have passion in my job?
2. Are the goals I am given realistic? They did not ask me!
3. Am I a helper monkey or part of the team?
4. Years of no reviews, so, how am I exceeding expectations? Do they value me?
5. Career Development? Is it there? Do they care?
6. Is my talent being used, or am I wasting away at no brainer stuff?
7. Are our strategies and priorities’ in line with each other and what do they mean?
8. Compensation “what is that?” When did I get my last increase?
9. Team accountability. WHAT! It is always someone else who shouts louder!
10. Consistency or Chaos in the workplace. Structure or disorder? It never changes!
Sound familiar? Well maybe the job you have is not the job you want or is it the job you deserve?
It is that time of the year when you can ask yourself what do I want for 2012 and do I deserve more?
Contributions from HRMexplorer and Sister Mae I