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Simply the Greeter.


homedepot

I recently started my new career as a greeter at the local Home Depot in the town I live.

It’s the first time in my whole working life, some 40 years, that I have “punched in”.

It has taken me some time to get used to the driver of my time. “the clock”.

All my career life, I just went to work, started and finished when I did!

Agreed I spent way too much time at work, at the cost of family time, and what I got paid did not equate to my hours. I often think I got below minimum wage!!!

It is so strange to be ruled not by the job I do but simply because my job is “hourly” and I get paid overtime and for “every hour” I work.

Not every jobs’ value can be measured in the “labels they are given”.

I have always been aware that some of the most important of jobs have been way down the management chain. The hard-working employees at the “coal face” that is engine of all successful companies.

It is also the most rewarding of jobs I have ever had. I am a greeter and proud to be so!!!!

I have been fortunate of having many well-paid jobs, always associated with major responsibilities. With titles comes labels and with labels comes “stuff”.

Off course I worked for those jobs through qualifications, experience and promotions. I did my time and worked my way up.

That’s not the point though!

More recently following my retirement from the corporate world, I was discussing my new “career” with Doreen my wife, my new role as a greeter at Home Depot.

She asked me how it felt to be “a greeter” she asked as she said I looked the happiest I had been in years, and yet the job had nowhere near the “senior level of decision making” I had now left behind.

I agreed, but said it has the most important of roles

“To make every customer experience as enjoyable as is imaginable and to be the best coworker and thus the best greeter ever!!!

 I said finally I get to do what I want to do, without the pressures associated in those “high level jobs”.

Gone is the politics associated with what my bosses wanted me to do, whether I agreed or not.

Gone was the pressures of a senior role and having little actual impact in the real decision making, and at last I could now follow my lifelong passion of serving people.

Now here is the strange thing.

My career has been in Human Resources! People!!!!

My job as an HR executive, whether in the Automotive space or in Healthcare was just another name for being a “greeter”.

The corporate greeter of people, from recruitment through retirement, and everything in between.

So, when people say well, now how do you feel being simply a greeter I say, “I love it!” I have been preparing for this job all my career.

They look at me quickly until I explain.

The role of greeter is one of the most important roles there is!

And here is what I say:

  1. It is often the first contact a customer will have with the organization.
  2. It facilities a potential poor customer experience to one that they could never have been expected.
  3. The impression of the greeter sets the tone of the whole customer experience.
  4. It is the face and the first cultural example of the organization.
  5. It facilitates a likelihood of a customer wanting to come back to not only purchase products but meet people who have created a shopping community.
  6. The role of the greeter is also the “glue” between every department and the customer.
  7. The greeter has the significant role of working between departments ensuring there is seamless customer hand over and importantly product knowledge.
  8. The face of an enthusiastic greeter is contagious to their coworkers and the public.
  9. The role of the greeter is to engender a team spirit which raises the spirit of everyone.
  10. The role of the greeter is to ask, “what else can I do for you?”

 

It’s probably, I know it is, the most important career move I have ever made. Its not about my university qualifications, my degrees or my titles.

Its not about the fancy job titles or the cars or offices I have had.

The role of a greeter sets the experience level for every customer who comes to the organization and the desire for every coworker to want to work with them.

In the corporate role they may call this customer satisfaction and employee engagement.

To me it’s simply the role of the greeter, my new career and I love it!!

Thank you, Home Depot, for giving me the opportunity in my new career!

Thanks to all my coworkers who invited me into the “Live Orange” culture.

 

Peter, Simply the greeter and proud of it

 

 

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My brain is my hard drive don’t clutter it up!! A New Years Resolution.


As we move into the New Year I can’t but help thinking that we all get bogged down along the way with too much clutter.

Clutter that distracts confuses and keeps us from what we really wanted to do and when we reflect we remind ourselves of all those resolutions we set ourselves and didn’t achieve.

So lets think of how we manage our very own hard drive in 2015.

  1. Lets keep in front and center – that which makes a real difference in our lives.
  2. Erase the remarks that people say to hurt us and drain our battery.
  3. Let’s not over sweat the small stuff, keep a clear picture of what’s important.
  4. Remember WHO and WHAT s important in our lives and take care of those things.
  5. Don’t fill our hard drive with STUFF that drains our time and energy.
  6. Recharge our hard drive by connecting with those who give us energy.
  7. Constantly refresh our hard drive for superior thinking and performance.
  8. Throw in the trash that which becomes redundant and obsolete.
  9. Constantly upgrade our hard drive through what we learn and what we experience.
  10. Remember what is in our hard drive determines the who the what and the how of ME.

 

HRMexplorer 2014

 

Is life a series of auto corrects?


autocorrectimageWas sitting sipping coffee with my lady wife this morning. It’s a cold and autumnal Sunday fall morning here in Michigan.

She was reading out the hilarious and embarrassing quotes from folks regarding their text messages.

There were screamers indeed. We have all been there, when the auto correct decides to say something we never meant to say, we blame it on sticky fingers, doing things too fast and not looking before we plunge the send button.

It’s a reminder that we can also laugh out ourselves, not taking things so seriously and simply having fun.

Life is full of unexpected surprises and the need to reflect and say its ok when we do the silliest of things makes us as much of who we are then the professionals we are.

Life is fun and let’s keeps it that way.

Inspired by my beautiful lady Doreen.

Drama and Trauma in the workplace and in Life!


On the door of my office is the following sign:

 “Enter Here

Where drama stops and real conversations of the heart begin

Where the development of you is first and always a priority”.

I have never met anyone who has not had to live with drama or trauma. So it is part of life and part of the living.

The number of times I have had conversations in my role as business/hr professional /confidant is countless.

 “My boss always pushes me to my limits”.

“I don’t think they hear the pressure I am under”.

“My relationship with…sucks”.

It makes me feel undervalued and not worthy. I am not being “seen or heard”.

I don’t have a voice! It is like I don’t exist.

I wonder how much is due to the perception of the person themselves on others.

Has there been any real attempt to  “understand the people they are talking about”!

All to often our past experiences continue to cloud how we think today. How co-workers treated us then has given us a mental model that it will always be like that wherever we go or work.

Many relationships are “frozen in the wrong moment”. A moment that has long gone and now so fixated in our mind it stops us seeing and being in the moment of now!

Few of us want to live in the past and for many leaving that behind will allow them to breathe fresh and renewed air and ENERGY. It is also fundamental in allowing us to regenerate our mind and spirit and take us on our journey to where we want to go into the future.

We have to stop thinking “as it was’ but pause and reflect as it HAS to be.

Life is for living and forming breathtaking relationships that are forever memorable!

Every day ask yourself how will I bring the best of me into what I do.

All too often we want to fix other people BEFORE we fix what we need to work on!

In Her book “ Healing Trauma” Patricia O’Gorman PHD offers us coping strategies to “Learn to Live in the moment” Her thoughts on the need for us all to “self Parent” reminds us of the need to take care of ourselves.

It would do us all a power of good to do some of what she calls “ Soothing exercises that repair and restore” and learning thought replacement.

Everyone who wants to get a kick-start by looking at how they can improve their own lives and All Human Resource folks and indeed “Managers of People” should read what she has to say. Sometimes the answers are not where we think they are!!

Reference and ideas taken from the book “ Healing Trauma” available at the following website:

http://patriciaogorman.com

The 4 Stages of Leadership – The Path to Recovery!


I like to read.

I like to identify with people

I am HUMAN  Resources

I am HUMAN

So when I started to research into the world of drugs and alcoholism.

I found that the road to recovery questions the very essence, the very being of a human soul.

I found the path to REAL LEADERSHIP is not very different

Dedicated to all the souls who have been down the path of recovery and come out the other side for they learned that leadership comes from within.

HRMexplorer 2012

 

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