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Simply the Greeter.


homedepot

I recently started my new career as a greeter at the local Home Depot in the town I live.

It’s the first time in my whole working life, some 40 years, that I have “punched in”.

It has taken me some time to get used to the driver of my time. “the clock”.

All my career life, I just went to work, started and finished when I did!

Agreed I spent way too much time at work, at the cost of family time, and what I got paid did not equate to my hours. I often think I got below minimum wage!!!

It is so strange to be ruled not by the job I do but simply because my job is “hourly” and I get paid overtime and for “every hour” I work.

Not every jobs’ value can be measured in the “labels they are given”.

I have always been aware that some of the most important of jobs have been way down the management chain. The hard-working employees at the “coal face” that is engine of all successful companies.

It is also the most rewarding of jobs I have ever had. I am a greeter and proud to be so!!!!

I have been fortunate of having many well-paid jobs, always associated with major responsibilities. With titles comes labels and with labels comes “stuff”.

Off course I worked for those jobs through qualifications, experience and promotions. I did my time and worked my way up.

That’s not the point though!

More recently following my retirement from the corporate world, I was discussing my new “career” with Doreen my wife, my new role as a greeter at Home Depot.

She asked me how it felt to be “a greeter” she asked as she said I looked the happiest I had been in years, and yet the job had nowhere near the “senior level of decision making” I had now left behind.

I agreed, but said it has the most important of roles

“To make every customer experience as enjoyable as is imaginable and to be the best coworker and thus the best greeter ever!!!

 I said finally I get to do what I want to do, without the pressures associated in those “high level jobs”.

Gone is the politics associated with what my bosses wanted me to do, whether I agreed or not.

Gone was the pressures of a senior role and having little actual impact in the real decision making, and at last I could now follow my lifelong passion of serving people.

Now here is the strange thing.

My career has been in Human Resources! People!!!!

My job as an HR executive, whether in the Automotive space or in Healthcare was just another name for being a “greeter”.

The corporate greeter of people, from recruitment through retirement, and everything in between.

So, when people say well, now how do you feel being simply a greeter I say, “I love it!” I have been preparing for this job all my career.

They look at me quickly until I explain.

The role of greeter is one of the most important roles there is!

And here is what I say:

  1. It is often the first contact a customer will have with the organization.
  2. It facilities a potential poor customer experience to one that they could never have been expected.
  3. The impression of the greeter sets the tone of the whole customer experience.
  4. It is the face and the first cultural example of the organization.
  5. It facilitates a likelihood of a customer wanting to come back to not only purchase products but meet people who have created a shopping community.
  6. The role of the greeter is also the “glue” between every department and the customer.
  7. The greeter has the significant role of working between departments ensuring there is seamless customer hand over and importantly product knowledge.
  8. The face of an enthusiastic greeter is contagious to their coworkers and the public.
  9. The role of the greeter is to engender a team spirit which raises the spirit of everyone.
  10. The role of the greeter is to ask, “what else can I do for you?”

 

It’s probably, I know it is, the most important career move I have ever made. Its not about my university qualifications, my degrees or my titles.

Its not about the fancy job titles or the cars or offices I have had.

The role of a greeter sets the experience level for every customer who comes to the organization and the desire for every coworker to want to work with them.

In the corporate role they may call this customer satisfaction and employee engagement.

To me it’s simply the role of the greeter, my new career and I love it!!

Thank you, Home Depot, for giving me the opportunity in my new career!

Thanks to all my coworkers who invited me into the “Live Orange” culture.

 

Peter, Simply the greeter and proud of it

 

 

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The 4 stages of leadership – The platform to sustained transition


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I like to identify with people.  For they are life.

When I originally drafted my 4 stages of leadership in 2012 I was working at a Drug Rehabilitation Center in Upper New York in my Human Resources Operational role.

Those 12 months changed my life.

That’s where I found real leadership change. Not from the obvious sources. Not from books but from seeing human souls change, and that’s a wonderful and ever lasting experience.

It came from those who needed to change, for them there was no where else to go, for them to change who they were, what they had becomes was the only way for a future.

Leadership comes from within but it is more than that it comes because somewhere along the way often there are people who can help you “see the new path”. The strength in you is to embrace it.

Internal fortitude is realized and sustained when there is an awakening of the soul that we all need help in our lives.

And the quality of the life we create is about the relationships we build the memories we make, the laughter the tears and hugs and the friendships.

For many who follow the “12 steps” there has to be a burning desire to become someone else, a better self. I found that the 12 steps are a source of thoughtful reading that we could all do well to read.

After all we are all in need of some “rehabilitation”.

I found that the road to recovery questions the very essence, the very being of a human soul.

I also found and admired the counsellors who became mentors and the support system and the role that they took in changing lives.

I found the path to REAL LEADERSHIP is no different for any of us.

I dedicate this posting to all the souls who have travelled down the path of recovery and come out the other side for they learned that leadership comes from within but much more they are the leaders who change the world.

This is also a thoughtful reminder to those who I had the pleasure and privilege to work with in Saranac Lake, NY. For you truly change lives and change the world! You do blessed work.

 

HRMexplorer – 2016

My 2015 Leadership prayer – The Leader in me!


The Leader in Me!

  • I do this not for my glory but for yours.
  • I don’t do this to get attention I come here to give it.
  • I don’t say one thing and then do another.
  • I have come here to give you my permission to use my authority, not to have authority over you.
  • I pray that I can always give of my best so that I can develop the best out of others.
  • I understand that I cannot do it on my own and must seek leaders who lead with heart.
  • I understand it is not the skills I have but my character that will leave my legacy.
  • I understand that the leadership code demands that I develop other leaders.
  • I acknowledge that my leadership journey will be my Dash in life.
  • I understand that my journey will not be easy and I will look to a higher inspiration to give me strength when I become weak.
  • Please give me the courage and the heart to always know that in serving others I become a real leader and remember that is what a leader does!

 

HRMexplorer –  December 2014

The leader in me grows because I nurtured the leader in you!

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