Forget the golden rule! It doesn’t work


treatothersasHow often do we hear people say treat others like you want to be treated?

It is simply wrong! I remember when I worked in a hospital, nurses getting into trouble because of they way they treated patients.

They were and are good nurses; the problem was that their standard of service is not what the patient WANTED.

When I sat down and reviewed the scenarios it was clear that this old and well-used rule simply does not work if it ever really did.

The golden rule means that you don’t even have to ask the other person how they want to be treated. You assume they are like you and that we know is not true.

Break the golden rule and throw it away. We have to treat people like THEY want to be treated.

The biggest difference?

The golden rule means we don’t even have to ask the other person! When we develop relationships and customer service we find out that it is in the asking that people really feel special.

 

picture courtesy of amandro.com

 

Advertisements

About HRMexplorer

Managing Director - Human Capital Europe and USA - My ability is to recognize ingrained assumptions and patterns of operation that aren’t productive, and offer practical, cost-effective and value-based solutions.

Posted on December 22, 2013, in HRMexplorer Blogs and tagged , , , , , , , , . Bookmark the permalink. 2 Comments.

  1. Peter one of my favorite lectures that I do is on the golden rule, so simple so to the point! Happy Holidays to you!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

inspirationenergy

be inspired to greatness

Adventures, Aspirations and "Aha" Moments

An Itinerary Detailing New Years Resolutions

Amsterdam and Beyond

An Amsterdam Adventure Blog

Exploring Emergency Management & Homeland Security

News, concepts, and opinions on emergency management and homeland security topics

Sara Rickover, Behind the Corporate Veil

A blog about management, law, mediation and writing, by someone who has done them all

Northeastern Pennsylvania Veterans Multicare Alliance

Serving those who served in Northeastern PA

anjelicadesigns

I've decided to pursue my passion in jewellery designs since I love femininity and all things beautiful and sparkly, well almost all. I'm a proud mother to two gorgeous and amazing girls. I recently left the corporate world, went through a tragic loss and relationship breakdown yet I'm here alive and still very much wanting to pursue my dreams and maintain a state of happiness. This site opens up a new world for me to share and if I'm really privileged connect with with others.

The WordPress.com Blog

The latest news on WordPress.com and the WordPress community.

The Organic Leadership Blog

Thoughts During My Leadership Journey

Martin Dangerfield

Martin Dangerfield|Talent Acquisition

tmtConnect

Technology business matchmaking

The Whiteboard

New Zealand Recruitment Industry news, views and commentary from Rice Consulting

The Recruiters Little Black Book

News and views from the world of employment

HR Schoolhouse

Time to take your desks; school is in session

Recruiter's Couch

Because everyone is a candidate sometime

%d bloggers like this: