Forget the golden rule! It doesn’t work
It is simply wrong! I remember when I worked in a hospital, nurses getting into trouble because of they way they treated patients.
They were and are good nurses; the problem was that their standard of service is not what the patient WANTED.
When I sat down and reviewed the scenarios it was clear that this old and well-used rule simply does not work if it ever really did.
The golden rule means that you don’t even have to ask the other person how they want to be treated. You assume they are like you and that we know is not true.
Break the golden rule and throw it away. We have to treat people like THEY want to be treated.
The biggest difference?
The golden rule means we don’t even have to ask the other person! When we develop relationships and customer service we find out that it is in the asking that people really feel special.
picture courtesy of amandro.com
Posted on December 22, 2013, in HRMexplorer Blogs and tagged Business, Consulting, customer service, golden rule, Health, Math, Nursing, Relationships, servant Leadership. Bookmark the permalink. 2 Comments.