Steps for Success in Life and in Business

Be Ambitious

All teams need ambition.  Otherwise you’re team and business is dead!  The saying “if we build they will come” wrong!  Once was true and now no longer so!

You have to have ambition, goals, determination and “reality distortion”. (Steve Jobs)


Input is welcomed! Indeed essential. Communication is about the “art of being understood”  (Peter Ustinov) Hearing but more importantly listening to what your customer wants, needs, and is willing to pay for.

Encourage your customers to give their opinions, have open minded brainstorming sessions with them, and listen! Importantly find out what it is they need to make them a success.

Get rid of the Weeds

Every garden has weeds, if you don’t keep your garden clear of these weeds, they will take over.  Get rid of negative people; focus on positive, dedicated, and hard working people. No room for negativity!

Hire “artists” (Seth Godin) for they will weave a tapestry of magic surrounding the delivery of your mission and culture.

Work Hard-Play Hard
- Encourage More

Recognize those employees who have gone above and beyond the call of duty.  Yes, they get a paycheck, but our younger generation needs that boost.

Acknowledge their hard work with a thank you note or just say “Thank You”.  Acknowledgement goes a long way and is always worth more than the value of a dollar!


People like to do business with people they know and more importantly like.  Take every opportunity to attend a networking event, like a community program, or luncheon.  Meeting new people often leads to new consumers! Relationships are everything!

Exquisite Customer Delight

Never forget that our legacy is to leave our customers with a product or service that they never knew they wanted or needed but once you gave it to them they cannot be without.

Inspired by a coffee house conversation between Sister Mae I and HRMexplorer @2012


About HRMexplorer

Managing Director - Human Capital Europe and USA - My ability is to recognize ingrained assumptions and patterns of operation that aren’t productive, and offer practical, cost-effective and value-based solutions.

Posted on July 23, 2012, in HRMexplorer Blogs and tagged , , , , . Bookmark the permalink. 2 Comments.

  1. Having a goal and determination to reach it is a good step on success of business.In Finland country many of business use call center services to give a customer services in convenient way which is really effective on getting a customer satisfaction and make a business lead to way of success.

  2. Hi Peter, nice to hear from you. I agree with you, it is all about relationships. In our office each team member understands that this is what builds our business. It takes time and effort to connect but in the end we are all winners. Learning to give of ourselves to those we serve can make us very rich people. Great post thank you!

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