H.R. …. Drivers of the Bus!
To continually ask the question what does “HR” want to be famous for?
Following a conversation with China Gorman yesterday we shared our passion and our continued focus on the ever-changing role of H.R. as a profession of “businessperson first”, with the “tools of the HR trade” in their toolbox.
Two passionate business (H.R.) folk who understand and get it! That’s not enough though.
All who go into this profession need to understand the road map!
As always I like to tell a story to illustrate my point!
Imagine you are the bus driver.
1. Make sure you have a road map and a destination – when there is no map – “Discover and create the route-map- the way to reach your destination. Your job is to also know where you are going, you will often have to devise the route to get there though.”
2. Make sure you have enough good grade fuel for the journey – “Organizational energy is vital for success and you need to ensure that the energy created is positive and is sustained.”
3. Plot the stop over’s – rest breaks, food and potty breaks – “Ensure that all who work in your organization are engaged with each other as well as the business strategies, and they re-energize each other and themselves regularly and provide them with the “right environment.””
4. Always know that there are those who want to get off the bus or need to do so. (Fast!) – “Ensure that only those who want to take the journey remain on board and that it is best for your team of travelers that those who don’t simply take a different journey.”
5. That taking detours along the way are good and are fun and are part of the journey – “that making the rules does not always mean they have to stay the same and that change demands nimbleness when it comes to policies and procedures and different methods of working.”
6. Make sure the one’s who say “Are we there yet?” are included in the journey. – “Ensure that everyone understands the mission and what their role is in making their customers want to return to their business.”
7. Always know that when you have done all of the above. Get back on the bus and gather your travelers for another road trip. The journey continues…
Nothing much is achieved without the sweat, tears and hard work of the daily grind and minutia. Leaders do all that!
Much is achieved though when you do all of this, and know that you are pioneers and leaders of the “hearts and minds of other human beings”
Remember there is little point in having a process where one part is world class and the other ordinary class. But that is the subject of another blog…
(You can find China on her website-blog: www.ChinaGorman.com and on twitter: @ChinaGorman