Where is customer service and do people really want to work? We deserve better!

In our travels over the weekend, customer service became a conversation piece with my wife.

We had “visited” two well-known  “brand” fast food restaurants!

Huh! they have no right to be called that!!

We were on the way to a meeting. Thought we would have a quick pit stop by the freeway.

Here is what happened at the first one!

Q. What is on your dollar menu?

A. It’s up there on the menu bar!

Q. Do you have a cheese, burger and egg sandwich?

A. If we do it’s up there! A little bit louder and intense!

All the time the young lady, hat askew, was chewing gum with an open mouth and a yawning disposition and “tapping a tune” on the register

Our decision was we need to get better service than this, so we thanked her and. as we were leaving we heard her comment – Whatever!!!

We went over to the other brand name “restaurant” across the street.

Waited in line and eventually got to the counter.

Gave our order, we ordered 5 items she only heard two! So we started over!

What was her response? A big sigh, a glaring look, and a thumping of her register, wonder how she did not break her fingers!

Then had to wait for a few more minutes for our food… fast food?

So what’s the point of all this?

We are in one of the worst of times in American job history!

People are screaming out for jobs, families are on food stamps!

There are many desperate people out there who want and would die for a decent job!

Organizations have the pick of the crop when they hire and yet this is the best we get?

At this point we wondered!!

  1. How important are customers to these large organizations?
  2. What are the hiring practices?
  3. Where do they get these folks?
  4. Is this the best we as customers get?

What happened to?

A smiley face

A Thank you for the opportunity to make it a great day

A Thank you for coming here … and thanks for the chance to serve you…

On neither occasion did we get a:

Welcoming smile.

Warm Eye contact.

A feeling that we were CUSTOMERS

For these folks it was just a JOB and they were just going through the motions!

Why are we settling for this? We deserve better then this and so do those who really want a job!

What experiences do you want to share? What are your thoughts?


About HRMexplorer

Managing Director - Human Capital Europe and USA - My ability is to recognize ingrained assumptions and patterns of operation that aren’t productive, and offer practical, cost-effective and value-based solutions.

Posted on October 17, 2010, in HRMexplorer Blogs. Bookmark the permalink. 2 Comments.

  1. These are in fact wonderful ideas in about blogging.

    You have touched some pleasant factors here. Any way keep up wrinting.

  1. Pingback: Tweets that mention Where is customer service and do people really want to work? We deserve better! « HRMexplorer's Blog -- Topsy.com

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