“Outstanding Business Performance will only be achieved through effective communications” – A Model for Business Success.

Some time ago I worked with a friend of mine and developed this “Outstanding “– a quote from client” model behind which we were able to develop the organizational and individual competences in the organizations we worked with.

Recent discussions led me to present the outline of what was an extremely novel, creative and “one of a kind ’ tool.

The basis of this competency-based communication model-tool was in the  “reverse engineering ” from the National Occupational Standards in the UK.

The purpose was simple.

To design a model that ensured information was accurate, timely and fully understood within the context of the business goals. And


That Monitoring, Evaluation and Assessment of communications and “people” competences within the business would be an integral part of the communications’ model!!

The communication model, process and audit we created covered the strategic, operational and individual levels of a business! Specifically:

1. That all information received is clear, effective, accurate, relevant and timely.

2. There are effective communication delivery mechanisms within the business and there is access to all.

3. There are effective feedback mechanisms to assure; full awareness and understanding, including performance reviews, listening and sharing  sessions ,and complete employee inclusion to develop informed decision making.

I was asked to share this.. So I have! In sharing though I must mention the co-creator of this exciting model. Thanks Janet, I know you want to stay anonymous so that’s all I will say!



About HRMexplorer

Managing Director - Human Capital Europe and USA - My ability is to recognize ingrained assumptions and patterns of operation that aren’t productive, and offer practical, cost-effective and value-based solutions.

Posted on July 28, 2010, in HRMexplorer Blogs and tagged , , , , , , , . Bookmark the permalink. 4 Comments.

  1. This is an intriguing idea that would seem to add a lot of value to an organization.

    Is it something that senior management easily embraces? Just wondering how it gets implemented and the change management involved to get this model functioning an organization.

    • We developed an audit process that evaluated both the organization and the competences within. The Audit is used as an improvement tool for both individual, team, department and organization. It is extremely effective and
      was used at a World Conference as best practice in one of our client companies.

  2. Kimberly Roden

    Excellent tool Peter and logic that makes sense. Communication is key and always a priority. When there is widespread clarity about business goals, the steps required to achieve them and interactive dialogue and feedback, it sets up an environment for people to move forward in a positive stream. Great job!

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