“Outstanding Business Performance will only be achieved through effective communications” – A Model for Business Success.
Some time ago I worked with a friend of mine and developed this “Outstanding “– a quote from client” model behind which we were able to develop the organizational and individual competences in the organizations we worked with.
Recent discussions led me to present the outline of what was an extremely novel, creative and “one of a kind ’ tool.
The basis of this competency-based communication model-tool was in the “reverse engineering ” from the National Occupational Standards in the UK.
The purpose was simple.
To design a model that ensured information was accurate, timely and fully understood within the context of the business goals. And
That Monitoring, Evaluation and Assessment of communications and “people” competences within the business would be an integral part of the communications’ model!!
The communication model, process and audit we created covered the strategic, operational and individual levels of a business! Specifically:
1. That all information received is clear, effective, accurate, relevant and timely.
2. There are effective communication delivery mechanisms within the business and there is access to all.
3. There are effective feedback mechanisms to assure; full awareness and understanding, including performance reviews, listening and sharing sessions ,and complete employee inclusion to develop informed decision making.
I was asked to share this.. So I have! In sharing though I must mention the co-creator of this exciting model. Thanks Janet, I know you want to stay anonymous so that’s all I will say!
Posted on July 28, 2010, in HRMexplorer Blogs and tagged Business, Business model, communication, communications, Feedback, Human Resources, Management, National Occupational Standards. Bookmark the permalink. 4 Comments.