The Seven Capabilities that deliver results!
I recently wrote about the seven sins and then the seven virtues of performance reviews, now I write about the Seven Capabilities that employees must have in order for the business to strive for the very best it can be.
* Problem Solving and Planning
The ability to solve problems and find solutions systematically; finds the best conclusions as a result of inclusive conversation with co-workers at all levels; Produces specific, measurable and achievable plans in order to deliver solutions.
Realistically predicts outcomes based on an objective review, evaluation and analysis of evidence; obtains the evidence and data which enables forecasts to be made; decisions not made randomly but on sound evidence and business insight.
* Financial Awareness
Understands and interprets numbers and makes the connections that lead to conclusions and decisions that form the base of actions.
* Communication skills
Be a great listener – listen to understand, competent on computer, paper, and telephone, good on their feet and constantly attempts to improve the skills of persuasion and connecting with others at all levels of the business.
Constantly seeks out improvement opportunities and seeks change for improvement to grow the business and the people who work there. Does not accept that Status Quo is necessarily the right thing for the business.
* Team Work
Are reliable and collaborative and supportive team players who look for opportunities to help; ask questions to advance understanding; participates in meetings; doesn’t wait to be told what to do- offers ideas and solutions.
* Customer Excellence and Quality Care
Knows the internal and external customer, anticipates their needs and requirements; produces realistic plans and programs to deliver results; constantly looks for way to delight the customer and improve quality of service. Displays a personal commitment to the customer.
Posted on July 20, 2010, in HRMexplorer Blogs and tagged Business Services, capabilities, communication, Customer, Customer Management, customer service, Education and Training, financial awareness, forecasting, problem solving. Bookmark the permalink. Leave a comment.