Are you an average employee?
Recently I attended a “Best in the World Customer Service” learning series. I realized that it was more about leadership in the workplace.
Some of the questions asked were:
Are you genuine? Are you a good listener? Are you people focused?
Do you think about the vision of the organization? Did you make an impact on someone’s life today? Did you say thank you or good job to someone today? Do you care?
It’s not like we don’t know all this stuff, the question is do we use it daily?
A leader’s job is to change the attitude of the people you work.
Did you know that 70% of people who does business with your company is because they like doing business with YOU!
That is huge! Customers become emotionally connected, 20% for what you know, and 80% because of your personality.
One important thing we need to remember: someone hired us for the job! So, you ask, what does that mean? You interviewed, you were chosen from several applicants, and someone thought YOU were the best for the job.
They trust you, they have faith in you, and so, if you’re working average, it’s not good enough.
I came to work this morning, thinking, who will I have an impact on today, how will I make this organization grow, and when I drive home tonight, I will ask myself what am I going to do better tomorrow?
Unemployed persons in the United States (12.7 million) and the unemployment rate (8.2 percent) as of April 2012. It is in your hands not to be one of these Statistics.
dlanc
Learning as I go!
Posted on June 18, 2012, in HRMexplorer Blogs and tagged average, Business, connected, customer service, Leadership, Organization, super performer, Work. Bookmark the permalink. 2 Comments.
Hi Peter, great article and so very true. People love doing business with businesses that appreciate them and show it. A simple gesture such as remembering a customer’s name and using it makes a difference and a connection that could keep them coming back. Have a good day!
Thanks for your insights